RMA Policy
Freight Damages
All shipments are FOB Destination. If you receive a package that has visible damage or has damaged contents after opening, contact Iron Bow Technologies Customer Support by using our toll free number - 800-338-8866, option #2 - or fill out our online RMA Request Form. An Iron Bow Technologies Customer Support Specialist will provide return instructions for your damaged product. Upon return receipt, the equipment will be inspected and disposition of replacement items will be determined.
Discrepancies
You have ten days from receipt of product to notify us of any discrepancies.
Refusals
Refusals may be assessed a 15% restocking fee plus the difference between current market cost and the cost of invoice date, in addition to all freight and insurance charges.
Returns
Thirty day satisfaction guarantee for 30 days from the date of the invoice, Iron Bow Technologies will allow customers to return the product (except opened software and licenses, Cisco products, and special order parts) in its original condition for a full credit. Credit will be issued to your account to be used toward future purchases. No refunds will be issued. After 30 days, repair or replacement is direct through the manufacturer, or in accordance with contract terms and conditions. The product must be returned with all materials, boxes, manuals, cables, etc. that were originally shipped. RMA’s are valid for 30 days from date of issue. Iron Bow Technologies may charge you for missing, damaged or incomplete accessories.
DOAs
Products found to be defective out-of-the-box or "dead on arrival" may be returned for repair or replacement within 30 days of the invoice.
Return Freight
Iron Bow Technologies will, for 10 days from invoice date, return authorizations using the same shipment method as the original invoice at no cost to the customer. After 10 days, Iron Bow Technologies will return authorizations via UPS Ground Service at no cost to the customer. Customers wishing to use other methods of shipment will be responsible for all freight charges.
Cross Shipping of Product
Iron Bow Technologies will, at its discretion, cross ship RAs for 30 days from the original invoice. If the product is not readily available, Iron Bow Technologies may have the defective product repaired. Customers may elect to return defective product directly to the manufacturer for faster turnaround.
Change and Errors
Prices, specifications, terms, and conditions are subject to change without notice. Iron Bow Technologies is not responsible for errors in pricing and text in this policy.
Return Procedures
For all returns to Iron Bow Technologies, you must first obtain an RA (Return Authorization) Number prior to shipping the product to Iron Bow Technologies. To obtain an RA Number, please contact the Iron Bow Technologies Customer Support Center at 800-338-8866, option # 2, or fill out the online RMA Request Form. Once approved, an RA Number will be issued to you within 24 to 48 business hours. RMA’s are valid for 30 days from date of issue. Please have your original purchase order number, serial number, the defective product, and a detailed description of the problem when calling for an RA Number.